FREQUENTLY ASKED QUESTIONS

Virtual care refers to the delivery of healthcare services remotely, using telecommunications technologies such as video conferencing, phone calls, or secure messaging. Through virtual care, patients can access medical care and consultations from the comfort of their own homes or any location with internet or phone connectivity.

Wheel Health employs board-certified and licensed clinicians from across the US with a variety of backgrounds, but those on Versalie Care all share a common passion for providing high-quality care for those entering and in menopause. All clinicians practicing on Versalie Care have undergone specialized menopause education to prepare them for offering care.

Wheel Health is a virtual care provider that connects patients to licensed clinicians across the country. By combining board-certified, US-based clinicians and virtual care technology, Wheel helps companies like Versalie Care deliver care that’s timely, convenient, affordable, and equitable so patients receive great virtual care experiences. Wheel powers virtual care for many of the leading brands you likely already know and love!

Versalie Care clinicians are educated in the current standard of care and will work with you to determine the best approach to achieve your health goals. They may recommend lifestyle changes, prescription medications, or non-prescription products like vitamins. Ultimately you and your care provider will work together to decide what’s the best fit for you.

Virtual visits can be done from the comfort of your home through a reliable internet connection. Versalie Care virtual visits are offered in 25 states via clinicians licensed to practice in those states. You can currently access Versalie Care in Arizona, Arkansas, California, Connecticut, Delaware, Washington DC, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Minnesota, Montana, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Virginia, and Washington. We'll continue to explore how we may be able to further extend our reach.

Versalie Care clinicians have received specific education on menopause and have a passion for providing care to those going through it. In addition, your first appointment will run 30-45 minutes to help your clinician get a comprehensive view of your needs, and follow-up visits are modestly priced for more affordable, ongoing care.

Insurance is not accepted at this time, but you may be able to use HSA, HRA, or FSA cards to pay for visits, depending on your plan.

From the Versalie CARE page, click the "Book an Appointment" button. This will take you to Versalie Care, powered by Wheel. If you've registered with Versalie Care before, sign in using your registered email. No password needed. If you're a new patient, click “Sign Up” and enter your email address. We’ll send an authentication code to your email to complete account setup.

Versalie Care is all about holistic symptom management. Clinicians take the time to get to know the whole you, discuss all parts of your health, and connect the dots between your menopause symptoms. During an appointment, a menopause-trained clinician may discuss a variety of treatment options including hormonal prescriptions, non-hormonal prescriptions, and recommendations for lifestyle changes.

Absolutely! You can reschedule or cancel up to 24 hours before your appointment. To reschedule a visit on your own, simply schedule a new visit of the same type to replace the previous one. If you need to change an appointment that's in less than 24 hours, please contact Versalie Care support via the chat messaging center. They'll help you find a new visit date and time based on clinician availability, and you won't be charged a rescheduling fee.

If you haven't cancelled or rescheduled via the message center or by phone, your care provider will try to contact you at your visit time. If you fail to show up for your scheduled appointment without any prior notice, you'll be charged a cancellation fee.